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Frequently Asked Questions

At Chapin Furniture, we prioritize transparency. We're dedicated to providing you with clear communication. Our commitment to openness and clarity ensures that you're fully informed at every step of the process.


•While we strive to keep our website inventory up to date, there are occasions when products sell out rapidly before we can update the displayed availability.

•Please be aware that all products are subject to availability, and we retain the right to restrict quantities purchased, cancel all or part of an order, or discontinue a product without prior notice, even if an order has been placed. In such cases, you will be notified and offered a refund for your purchase.



•We diligently strive to maintain the accuracy of pricing and other information displayed on our website and in stores. However, we do not provide a guarantee or warranty regarding the accuracy of the information on our site.

•We reserve the right to rectify any inaccurately priced products at any time, even after an order has been placed. In the event an error is discovered after processing the payment, we will void the transaction and issue a refund using the original payment method.

Rest assured, you will be promptly notified of the error, giving you the opportunity to decide how you would like to proceed with purchasing the item at the correct price.

•Sale prices at Chapin Furniture are not retroactive, meaning they may not be applied to items previously purchased at a higher price.  We purchase items from our manufacturers at set prices and receive discounts from our manufacturers that often dictate the dates that we run sales.  Because of this, we can only sell items at the original offered prices.



•We cannot assure that the colors displayed on our website or on your screen will perfectly match the true color of the product. Colors online may significantly differ from those observed in person or under varying lighting conditions.

•At times, physical samples of the product you are interested in purchasing may be available. Please inquire if you are interested in obtaining a sample.



•Products crafted from natural materials will inherently exhibit unique variations, ensuring that no two items are identical. These natural nuances are to be anticipated and embraced, rather than viewed as flaws.

•Please note that we do not accept returns based on color discrepancies or the inherent variations found in natural products.



•We accept cash, check, PayPal, Visa, MasterCard, American Express, Discover, Shop Pay, Shop Pay Installments and financing through Synchrony Financing.  Want to get started with your Synchrony Finance application? Start here

•Your form of payment will be processed at the time of you place your order.


Design Help

We have experienced, qualified staff that are able to meet you by appointment in your home or in store and are happy to do so.  It does help to bring measurements of your space and if you have any inspiration such as fabrics, colors or photos that you have thought about. 


Do you sell your floor models?

We sure do.  Periodically, we have floor model sales and numerous items throughout the store can be found discounted.  Follow us on social media to know more about when these sales occur. 

Do you offer a design trade program?

We're happy to work with designers from all across the country. Email us at or chat with us online to find out your next steps.


We deliver any place in the lower 48 states.  Learn more about our delivery by clicking here.


Order Status

Kindly send us an email at and we will give you an update on your order.


Out of Stock/Back Orders

•Should an item be out of stock or backordered, rest assured, we'll promptly inform you and provide an estimated delivery timeline. While we strive to ensure availability, please note that we cannot guarantee the availability or delivery schedules of products sourced from third-party vendors.

• In the event of a product discontinuation post-order, we'll assist you in finding a suitable alternative or arrange a refund to your original payment method. Your satisfaction is our utmost priority.


Order Cancellation Policy

•It is also important to note, cancelling an order that has already shipped can result in loss of any shipping fees,  including a charged shipping fee to return items that may have originally shipped for free.  Return shipping is always paid by the customer.  A restocking fee is also charged on return items, as mentioned in our return policy. 

•Please also keep in mind, if an order is cancelled that has not yet shipped, the item may no longer be in stock or available with the manufacturer, so there is always a chance that a new order can no longer be fulfilled.  Items once in stock could also now be on backorder, creating shipping delays.

Orders can be cancelled within 24 hours of purchase without incurring any cancellation fees. After this window, cancellations may be subject to a restocking fee.

•To cancel an order, please contact our customer service team as soon as possible with your order number at or call 803-932-4052. We will make every effort to accommodate your request, but once an order has been processed for shipping, it cannot be cancelled.

• If your order is eligible for cancellation and a refund, the refund amount will be credited back to your original method of payment within a reasonable timeframe.

•Custom Order items cannot be canceled, as they are immediately submitted for production and built to your specifications. Thank you for your understanding.

•Cancellation Information can be found here