Do you offer design help?
Yes, we offer design services. We have experienced, qualified staff that are able to meet you by appointment in your home or in store. It does help to bring measurements of your space and if you have any inspiration such as fabrics, colors or photos that you have thought about.
Do you offer financing?
Yes, customers are able to finance their purchases in store with Synchrony Financing. Get started on your Synchrony application here.
What forms of payment do you accept?
We accept cash, check, PayPal, Visa, MasterCard, American Express, Discover and financing through Synchrony Financing.
Do you sell your floor models?
We sure do. Periodically, we have floor model sales and numerous items throughout the store can be found discounted. Follow us on social media to know more about when these sales occur.
Where do you deliver?
We deliver any place in the lower 48 states. Learn more about our delivery by clicking here.
What is the status of my order?
Kindly send us an email at info@chapinfurniture.com and we will give you an update on your order.
What is your cancellation policy?
- Purchases made in store with issues that arise will be resolved per the manufacturer's warranty.
- ALL SALES FINAL – NO REFUNDS. All exchanges and cancelations subject to seller approval. A minimum fee of 25% off the purchase price will be assessed (re-stocking fee) on seller approved returns, exchanges or cancellations.
- Please note, in purchases where customer has received free shipping on the original purchase, the return shipping is not free. Customer is still responsible for paying for return freight costs.
- We are unable to allow cancellations or refunds on special (custom) orders due to the nature of the process.
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Due to the nature of organizing freight for online orders, you have 24 hours after your initial purchase if you wish to cancel your order.
- Online purchases may be returned within 30 days under circumstances of: customer is responsible for paying for return shipping, item must be returned in original packaging in original condition, customer must contact the store at 803-932-4052 prior to returning goods to initiate the return. Please note that once a product is in transit and has left the warehouse, the customer will be responsible for all freight costs associated to have the items returned. A minimum fee of 25% off the purchase price will be assessed (re-stocking fee) on seller approved returns, exchanges or cancellations. Customer will be issued a refund on the balance of the items purchased, less all shipping charges (for the delivery and return) and restocking fee.