Warehouse Pick- Up Information
If you are local and choose to pick up your Chapin Furniture purchase, this option is FREE and we will notify you when your order is ready for pickup. We will remind you of our warehouse hours and let you know the best time for you to pick up your order. Please then call ahead of picking up so that we can have your order ready for you. Please inspect your purchase and then our staff will load your purchase and have you sign for merchandise that you are taking it from our location. Please take necessary precautions when transporting your merchandise with tie downs, covers and securing it before leaving the store. We cannot be held responsible for damaged merchandise once it has left our store.
Local Direct Delivery (South Carolina Only)
Chapin Furniture maintains a fleet of delivery trucks operated by our on-site, trained delivery team. Our crew is safe and courteous and has delivered thousands of items to satisfied customers. This in home delivery and setup service is available anywhere in South Carolina and charges start at $75 per trip. You will be notified prior to your delivery and we will organize a time with you to ensure you are home and available to receive the delivery.
Smaller items being shipped will come to you via FedEx or UPS. In-stock items usually ship within 2 business days of purchase and usually arrive at their destination within 5-7 business days. Back ordered items take approximately 3-5 weeks to delivery. If you are in a rush to get an item, you may wish to call us at 803-932-4052 before purchasing to ensure that item availability and delivery by your time of need.
Delivery Beyond South Carolina including White Glove
We deliver to all the lower 48 states and utilize in home delivery and set up services that best fit your merchandise purchase. Prices for this service vary based on your address and the dimensions of your product. We are dedicated to delivering your products to your home with extra care. White Glove Delivery service offers unpacking of your home furnishings and up to 15 minutes of assembly. Due to liability, we are unable to assemble bunk beds, loft beds and ready to assemble furniture outside of South Carolina, however we will still inspect and place the items in the room of your choice.
- Please allow up to 4-8 weeks for delivery on White Glove delivery items (if the item is in stock with the manufacturer). We will do our best to keep you informed of the timeline throughout your experience. Our White Glove delivery team will contact you in advance to schedule a time for your delivery.
- Please understand that some situations outside of our control do at times cause delays with delivery trucks. We will do our best to communicate these situations if any situations do arise.
- We insure the safe delivery of your purchase. Please inspect all items thoroughly for damage while the delivery personnel are still on site. Have the driver sign the delivery slip acknowledging damage for any item damaged. Keep a copy for our records and contact Chapin Furniture within 5 days of delivery to begin the claim process. Failure to follow these procedures voids Chapin Furniture’s insurance and could result in a claim denial.